Contact Us

What this page is for

This contact page is for feedback about our editorial coverage of My empire — the reviews, the bonus breakdowns, the game lists and the general information we publish. It is not the place for anything that happens inside your actual player account. If you are locked out, waiting on a withdrawal or disputing a deposit, this form will not help you, and we cannot speed those things along from here.

Questions we can take

Send us reports of broken links, outdated game titles, changed wagering conditions or bonus offers that no longer match what the operator is advertising. We check those claims and correct the page when we can confirm the change. We also take general questions about how we assess a casino, what our ratings mean and why we wrote a review the way we did.

Anything about your personal account — verification documents, payment delays, bonus disputes, self-exclusion requests — has to go to My empire's own support team. They are the only ones who can see your account, access your transaction history or change your status. We have no visibility into your login, your balance or your betting history, so passing those questions to us only adds a step before you reach the people who can actually act.

Why operator support handles account matters

We are an independent review site, not an arm of the casino. We do not process payments, hold funds or manage player accounts, and we cannot intervene in a dispute or override a decision the operator has made. The privacy rules that protect your personal and financial data also mean the casino will not discuss your account with a third party like us. Going straight to the operator's support channel is the fastest route, and it is the only route that can change anything about your account.

Corrections and outdated material

Casino terms shift often — wagering requirements change, bonus codes expire, game providers come and go. If you spot something on our My empire pages that looks wrong or out of date, tell us what you saw and what you believe it should say. Include as much detail as you can, such as the page you were reading and the date you noticed the issue. We review every report and update the site as soon as we can confirm the facts, keeping any correction clearly reflected in the published text.

We take accuracy seriously, but we cannot verify every claim without a reliable source. If you are reporting a change, pointing us to the operator's own current terms or a public announcement helps us act faster. We will not remove a critical review simply because the operator or a player dislikes it, but we will fix genuine errors and outdated details promptly.